5 Tips for Dental Offices to Keep Patients Happy While Staying on Schedule

"Time is money," as they say, and this couldn't be more accurate for dental offices. Running on a tight schedule is essential to maximize productivity and profitability in any business, but it's easier said than done when you're dealing with patient's health and well-being. As a dental office owner or staff member, you want to keep your patients happy while staying on track with appointments - after all, nobody likes to wait endlessly in the dentist's chair! Fortunately, we've got some expert tips that will help keep your practice running smoothly without sacrificing patient satisfaction. So let's dive into our top 5 tips for dental offices to keep patients smiling (and not just because of their shiny new teeth)!"


Dental offices are always trying to find ways to improve their patient flow and keep everyone happy. Here are some tips on how to keep your patients happy while staying on schedule:

  1. Let your patients know what to expect - When patients know what to expect, they are more likely to be patient and understanding if things do not go exactly as planned. Make sure you let them know the estimated time of their appointment, any possible delays that could happen, and what the procedure will entail.

  1. Communicate with your patients - If there is a delay in their appointment or you need to change anything, make sure you communicate this with your patients. They will appreciate being kept in the loop and it will help avoid any frustration or confusion.

  1. Be accommodating - If a patient has a specific request, do your best to accommodate them. This could include things like scheduling an earlier or later appointment, providing them with extra pillows for comfort, or allowing them to listen to music during their procedure.

  1. Follow up after the appointment - After the appointment is over, make sure you follow up with the patient. Thank them for their business and ask if they had any questions or concerns. This will show that you care about their experience and want to make sure they had a positive one.

Tip 1: Utilize Automated Appointment Reminders

If your dental office isn't already utilizing automated appointment reminders, now is the time to start! Automated reminders can help keep patients on schedule and reduce the number of no-shows. They can also help improve patient satisfaction by ensuring that patients are reminded of their upcoming appointment in a timely manner.

When setting up automated appointment reminders, be sure to consider the following:

-The frequency of reminders: Reminders should be sent out at least 24 hours in advance of the appointment, but you may want to consider sending additional reminders closer to the appointment date.

-The method of delivery: Reminders can be sent via email, text message, or phone call. Consider which method would work best for your patients.

-The content of the reminder: In addition to reminding patients of their upcoming appointment, your reminder should also include important information such as the date, time, and location of the appointment.

Tip 2: Offer Flexible Scheduling Options

Dental offices should offer flexible scheduling options to keep patients happy while staying on schedule. Patients should be able to choose from a variety of appointment times, including early morning, evening, and weekend appointments. They should also be able to schedule their appointments online or by phone.

Tip 3: Allow Customers to Fill Out Forms Online

The third tip for dental offices to keep patients happy while staying on schedule is to allow customers to fill out forms online. This will save time for both the office and the patient, as the patient will not have to fill out paperwork in the office and the office will not have to scan or input the information into their system.

There are a few ways that dental offices can allow patients to fill out forms online. One way is to use a service like DentalForms, which provides a secure platform for dental offices to collect patient information electronically. Another way is to simply create a form on the office's website that patients can fill out and submit online.

Whatever method is used, it is important that dental offices make it clear to patients how they can fill out forms online so that they can take advantage of this time-saving option.

Tip 4: Have a Friendly and Knowledgeable Reception Team

Your reception team is the first point of contact for your patients, so it's important to make sure they are friendly and knowledgeable. Here are a few tips:

- Train your reception team on how to properly greet patients and answer phone calls.

- Make sure your reception area is clean and organized.

- Have a system in place for handling patient inquiries and concerns.

- Regularly check in with your reception team to see how they are doing and if there are any areas that need improvement.

Tip 5: Provide Relaxing Ambiance in the Waiting Area

The waiting area of a dental office should be designed to be relaxing and inviting. There are a few simple ways to achieve this:

- Use calming colors in the decor

- Incorporate comfortable seating

- Have a television or other entertainment available

- Provide refreshments for patients


Keeping patients happy while staying on schedule is essential for any dental office. We hope that the five tips outlined in this article have helped to provide some guidance for how best to achieve a balance between keeping patients satisfied and managing their time efficiently. With the right combination of staff training, technology implementation, communication strategies, and customer service techniques, you can ensure your team is delivering quality care while adhering to tight schedules.