Frequently Asked Questions

Account FAQs

How do I get or set up my login?
Visit the account create page and follow the prompts to set up your account.
How do I change my password?
If you know your login, you can change your password at any time by logging into your account and visiting the Account Information Page.
If you have forgotten your current password, visit the sign in page and select “Forgot password?” Enter the email address associated with your account and instructions on how to reset your password will be emailed to you.

Product FAQs

Empire Dental Supplies works with both major distributors and direct manufacturers to bring you a wide selection of high-quality products. The product details for each item contain the manufacturer and/or brand name, as well as useful details and information.

Can I request a product that is not currently offered on the site?
Yes, we will do our best to source the product. Email support@empiredentalsupplies.com with your request and include the following information: product description, manufacturer name, part number, quantity needed, current supplier and price.

Ordering FAQs

How do I get assistance with my order?
Contact the support team during normal business hours (Monday - Friday, 9am. to 5pm. EST) by live chat, calling (718) 532-4112 or emailing support@empiredentalsupplies.com .
What if my item is backordered?
If an item is out of stock, Empire Dental Supplies will email you to notify you of the backorder and provide a new estimated delivery date.
How do I create a shopping list/wishlist?
Create a shopping list in the Wishlist Section found in the My Account drop-down menu. Just select Create New List and follow the prompts. You may also create a shopping list during the checkout process.
You may also start a new wishlist at any time by clicking on the wishlist icon next to the add to cart button for any product that you would like to add to your wislist.
How do I edit a shopping list?
To edit a shopping list, choose it from your Wishlist Lists and follow the prompts, or call (718) 532-4112 for assistance.
You can also always add additional items to your wishlist by clicking on the wishlist icon next to the add to cart button of any product.
What payment types are accepted?
Visa, MasterCard, Discover and American Express.

Returns and Cancellations

How do I initiate a return?
To initiate a return:
What is your return policy?
Request for return authorization can be made within 30 days of the delivery date for a full credit or refund, providing the product meets the return criteria seen below. Returns must be in the original, unmarked, unopened/sealed package with a copy of the original invoice, for a full credit or refund. Any defective product can be returned for a full credit or refund. Special order items are not eligible for refund.
I changed my mind about this product
  • Full credit or refund if product is original, unmarked, unopened/sealed and accompanied by a copy of the original invoice.
  • The shopper is responsible for the return shipping cost.
  • You will be refunded once the product has reached our warehouse and been inspected.
  • Some products cannot be returned such as special orders, drop-shipped items, devices, pharmaceutical, or clearance items.
I received a defective or incorrect item
  • All mis-shipped or defective items are eligible for a full refund.
  • Empire Dental Supplies will cover the return shipping cost.
  • You will be refunded once the product has reached our warehouse and been inspected.
Clearance Products Disclaimer
All clearance items are sold as-is and may have shorter shelf lives. All clearance sales are final. Once purchased, no refunds, exchanges or credits are provided. Clearance items are available on a first-come, first-served basis; stock is not guaranteed. Items marked as clearance are not eligible for any additional discounts, coupons or offers.
How long does the return process take?
Items must be returned within 5 business days of receiving your return merchandise authorization (RMA). Once your return has arrived in our warehouse, allow 3-5 business days for processing. You will receive email notifications of return completion and refund confirmation
Can I cancel my order
As orders are processed very quickly, cancllations can only be made for a short period of time after an order is placed. Please contact our support team directly at 718-532-4112 for assistance with cancellation.

Shipping FAQs

How much does shipping cost?
A flat fee of $7.95 will be added to orders totaling less than $100. Orders equal to or greater than $100 ship free.
Is there a minimum order size?
There is no minimum order size. However, we do recommend consolidating orders to benefit from free shipping and protect our environment.
What are my shipping options?
All orders for stocked items will be processed within one business day. Shipments are sent from Brooklyn, NY via UPS, FedEx, USPS, or CDL. Orders for non-stocked items will be processed in one business day and will be delivered within three weeks.
Will all of my items arrive in one shipment?
You may receive multiple shipments depending on the stock status of the items you select. Your shipping confirmation email will indicate which items will be delivered together.
How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Orders section of your account.

Custom Price Comparisons

How does Empire Dental Supplies Custom Price Comparisons work?
Saving money with Empire Dental Supplies is super simple! We do the price comparisons for you. Simply fill out THIS FORM or fax in 3 recent dental supply invoices to 718-532-4121. Our team will create a custom price comparison just for you and show you how much you can save!